Shipping policy

Welcome to http://overlookbootsmax.shop/, the online home of Overlook Boots Max. We’re thrilled to offer you an array of aromatherapy essentials, candle-making materials, and premium essential oils. This Shipping Policy details the terms under which we deliver your purchases to you. By shopping with us, you accept the guidelines outlined here, designed to ensure a smooth and transparent delivery experience.

After you place an order, we initiate a meticulous process involving order confirmation, quality inspection, and secure packing. Every purchase is forwarded to our fulfillment hub for shipment within 1-3 working days from the order date. During busy periods—such as holidays or special promotions—processing might extend slightly beyond this timeframe. We appreciate your understanding if extra transit days are required. Should any substantial delay arise, we’ll notify you promptly through email or a phone call.

Delivery time reflects the duration from when your package departs our fulfillment center to its arrival at your location. We provide two shipping options tailored to your needs:

• Standard Delivery: Expected within 3-5 working days, ideal for most orders.
• Expedited Delivery: Arrives in 1-2 working days for those urgent shipments of fragrance oils or wax supplies.

Total Estimated Delivery Time
The total estimated delivery time is the sum of the processing time and shipping time:

For Standard Delivery: 4-8 working days (1-3 days for processing + 3-5 days for shipping).
For Expedited Delivery: 2-5 working days (1-3 days for processing + 1-2 days for shipping).
Please note that these are estimated times and may vary due to high order volumes, holidays, or unforeseen circumstances. We will notify you of any significant delays.

We ship to the United States, Canada, Australia, and various other global regions. Our pricing structure is straightforward and designed to offer value:

• Free Shipping: Granted on orders of $60.00 or more—perfect for bulk buys of candle wicks or diffusers.
• Standard Delivery: For orders ranging from $0.00 to $59.99, a flat charge of $5.00 applies.
• Expedited Delivery: Available at $10.00 per order, regardless of value, for faster service.

These rates are presented at checkout based on your selection. While we aim for punctual delivery, occasional delays due to external factors like carrier capacity or regional disruptions may occur.

Once your order is on its way, we’ll send you a dispatch notification via email, including a tracking number. This allows you to follow your package’s progress in real time. The tracking system typically activates within 24 hours of shipment, though international orders may experience slight variations depending on local postal services.

Overlook Boots Max takes great care in preparing your aromatherapy products and candle supplies for transit, but we are not accountable for items lost or damaged during shipping. If your order arrives in poor condition, we advise reaching out to the carrier directly to submit a claim. Keep all packaging and affected items intact, as they may be needed for the claims process. For lost packages, please inform us within 10 days of the expected delivery date, and we’ll assist in coordinating a resolution.

For customers outside the U.S., such as in Canada or Australia, be aware that customs duties, taxes, or import fees may apply upon arrival. These costs are your responsibility and are not covered by our shipping charges. Delivery to international destinations may take 7-14 working days, factoring in customs clearance, which varies by country. We recommend reviewing your local import policies prior to ordering.

To guarantee successful delivery, please ensure your shipping address is accurate and complete when placing your order. Overlook Boots Max cannot be held liable for delays or non-delivery due to address errors. If a package is returned to us because of an incorrect address, we’ll contact you to arrange reshipment, with any additional costs borne by you.

If you need to modify your order—say, swapping an essential oil scent—please contact us within 12 hours of purchase. We’ll strive to accommodate requests before processing begins. After this window, changes may not be feasible, and cancellations will follow our refund procedures outlined elsewhere on the site.

We’re committed to sustainability in our operations. Our packaging for candle vessels and aromatherapy goods often incorporates recyclable materials, balancing product safety with environmental care. This reflects our dedication to delivering quality while minimizing ecological impact.

Extreme weather or seasonal surges may occasionally affect shipping schedules. In such cases, we’ll keep you updated and work with our carriers to expedite delivery once conditions improve. Your patience during these rare events is greatly appreciated.

For any shipping-related inquiries or assistance, we’re here to help:
Email: [email protected]
Phone: +1 (970) 299-0786
Business Address: 3603 Cassiopeia Ln, Fort Collins, CO 80528, United States

Thank you for choosing Overlook Boots Max. We’re passionate about enhancing your crafting and wellness journey with every shipment!