Privacy policy

About Overlook Boots Max and This Policy

This Privacy Policy explains how http://overlookbootsmax.shop/ manages your personal information when you engage with us as a customer or visitor to our website or mobile platforms. Overlook Boots Max specializes in aromatherapy essentials, candle-making supplies, and essential oils, and our services are designed for adult users. They are not intended for children. If you are under the age of majority, please share this policy with a parent or guardian.

We act as the data controller responsible for safeguarding your personal information. Our Data Protection Officer (DPO) oversees compliance with this policy and is available to address any inquiries. For questions or to exercise your rights, contact our DPO at [email protected].

Updates to This Policy and Your Information

We may revise this policy periodically to reflect legal requirements or operational changes. Where required by law, we’ll inform you of significant updates. Keeping your personal details accurate is essential for us to serve you effectively. You can update your information easily via your account on our website or by reaching out to us directly.

Types of Personal Information We Gather

Personal information refers to data that can identify you as an individual, distinct from anonymized data that lacks personal identifiers. We collect, store, and process various categories of personal information, outlined as follows:

  • Personal Identification Details: Includes your full name, account username, title, birth date, and gender.
  • Contact Information: Encompasses your billing and shipping addresses, email address, and phone number.
  • Payment Details: Covers bank account information and credit or debit card specifics.
  • Purchase History: Records transactions, including payment amounts and details of items like wax melters or fragrance oils you’ve bought.
  • Device and Technical Data: Captures details from your website or app interactions, such as IP address, login credentials, browser specifications, time zone, device operating system, and other technical attributes.
  • Account Profile: Contains your login credentials, order history, preferences, and feedback provided through surveys or reviews.
  • Usage Patterns: Tracks how you navigate our website or app, including pages visited and features used.
  • Marketing Preferences: Reflects your choices regarding promotional communications.
  • Security Footage: Includes recordings from surveillance systems in our physical locations, if applicable.

Consequences of Not Providing Information

In situations where we’re legally obligated or contractually required to collect your personal information (e.g., to ship an aromatherapy diffuser), failure to provide it may prevent us from fulfilling our agreement with you. This could lead to the cancellation of your order or service, and we’ll notify you if such an outcome arises.

Methods of Data Collection

We gather your information through various channels, including:

  • Direct Engagement: You may share details like your name or address when ordering candle supplies, creating an account, subscribing to updates, participating in promotions, or contacting us via email, phone, or mail.
  • Digital Interactions: As you use our website or app, we automatically collect technical data through tools like cookies and server analytics. We may also receive similar data from third-party sites utilizing our tracking technologies—see our Cookie Policy for more details.
  • Third-Party Sources: We obtain payment and delivery-related data from service providers handling transactions and logistics, as well as technical insights from analytics or advertising partners.

Legal Grounds for Processing Your Data

We process your personal information only when permitted by law, relying on these primary bases:

  • Contractual Necessity: To fulfill our obligations under a purchase agreement, such as processing your order for essential oils.
  • Legitimate Business Interests: To support our operations—like improving our website or recovering payments—provided your rights don’t outweigh these interests.
  • Legal Compliance: To meet regulatory or statutory duties, such as tax reporting.
  • Your Consent: For specific purposes where you’ve explicitly agreed, though we rarely rely on this except in limited cases like certain marketing activities.

You can revoke consent for marketing at any time by contacting us.

How We Use Your Information

Below, we detail our purposes for processing your data and the legal justifications:

  • Account Creation: Uses Personal Identification and Contact Information to register you (Contractual Necessity).
  • Order Fulfillment: Processes Personal Identification, Contact, Payment, Purchase History, and Marketing Preferences to deliver your goods and manage payments (Contractual Necessity; Legitimate Interests for debt recovery).
  • Customer Relationship Management: Utilizes Personal Identification, Contact, Account Profile, and Marketing Preferences to update you on policy changes or request feedback (Contractual Necessity; Legal Compliance; Legitimate Interests for record-keeping).
  • Promotions and Surveys: Engages Personal Identification, Contact, Account Profile, Usage Patterns, and Marketing Preferences for contests or research (Contractual Necessity; Legitimate Interests for business growth).
  • System Security and Maintenance: Leverages Personal Identification, Contact, and Device Data to protect our platforms (Legitimate Interests for IT security; Legal Compliance).
  • Tailored Content: Draws on Personal Identification, Contact, Account Profile, Usage Patterns, Marketing Preferences, and Device Data to personalize offers (Legitimate Interests for marketing strategy).
  • Analytics Improvements: Analyzes Device and Usage Data to enhance our services (Legitimate Interests for site optimization).
  • Product Recommendations: Combines Personal Identification, Contact, Device, Usage, Account Profile, and Marketing Preferences to suggest items like candle wicks (Legitimate Interests for business development).
  • Physical Safety: Uses Security Footage to secure our premises (Legitimate Interests for safety).

Changes in Data Use

We process your information solely for its intended purpose unless a related use aligns with the original intent. Contact us for clarification on compatible uses. For entirely new purposes, we’ll inform you and justify the legal basis, processing without consent only where legally allowed.

Marketing Communications

You’ll receive promotional messages about our aromatherapy or candle products if you’ve opted in or made a purchase without opting out. To stop these, use the unsubscribe option in our emails or contact us directly. We never share your data with third parties for their marketing purposes.

Cookie Management

Our website uses cookies to enhance functionality. You can adjust your browser settings to block cookies, though this may limit access to certain features. Refer to our Cookie Policy for specifics.

Sharing Your Information

We may disclose your data to:

  • IT and administrative service providers.
  • Professional consultants (e.g., legal or financial advisors).
  • Regulatory bodies like the IRS.
  • Potential buyers or partners in business transactions.

All recipients are bound to handle your data securely and per our directives, not for their own ends.

Global Data Transfers

Some of our processors operate outside the European Economic Area (EEA). We ensure your data’s safety by transferring it only to regions with recognized protection standards or under contracts mirroring EEA safeguards. Contact us for details on these measures.

Data Protection Measures

We employ robust safeguards to prevent unauthorized access, loss, or alteration of your information. Access is restricted to personnel and partners with a legitimate need, all under strict confidentiality obligations.

Retention Periods

We retain your data only as long as necessary for its purpose, including legal or reporting needs. Retention varies by data type, sensitivity, and legal requirements, after which we may anonymize it for analytics without further notice.

Your Rights

You have rights under data protection laws, including:

  • Access to your data.
  • Correction of inaccuracies.
  • Deletion of your data.
  • Restriction of processing.
  • Objection to processing.
  • Data portability.
  • Withdrawal of consent.

To exercise these, email us at [email protected]. Requests are free unless excessive, with responses typically within 30 days, extended only for complex cases with prior notice. We may verify your identity for security.

Contact Us

For inquiries or support:
Email: [email protected]
Phone: +1 (970) 299-0786
Business Address: 3603 Cassiopeia Ln, Fort Collins, CO 80528, United States

We’re dedicated to protecting your privacy while enhancing your experience with Overlook Boots Max.